General warranty
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We offer a six months return-to-base warranty.
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The warranty period starts the date the system is first shipped from us here in the UK.
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We cannot warranty any units that have been modified in any way since they left us.
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We cannot warranty any units operated with software not provided directly by us.
Repairs within warranty period
The following terms apply only if the fault is due to a problem with original components supplied Dryfire.
Please see the “Repairs outside of warranty period” terms if you have dropped your unit, it is knocked off its tripod by a child/dog or it has been physically damaged in any other way.
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The customer pays the cost of returning the unit to us.
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We cover the cost of all repairs.
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We cover the cost of return shipping.
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All units are programmed, calibrated and tested before return shipment – they go through the same procedures as new units.
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Turn round time for repairs is a maximum of 28 days.
Repairs outside of warranty period
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The customer pays the cost of returning the unit to us.
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The customer pays the cost of repairs. Current prices are available from our store.
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The customer pays any return shipment costs at cost price.
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All units are programmed, calibrated and tested before return shipment – they go through the same procedures as new units.
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Turn round time for repairs is a maximum of 28 days.
Important notes
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Be sure to check our support pages and don’t hesitate to contact us about any problems you have be having before acting on your warranty – the problem may well be solveable!
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We do charge for any repairs required as a result of bad packaging when the unit is returned to us. See our returns procedure for more details on how to package your unit for return.
